Refund & Return Policy

At Suisan Lifecare, we are dedicated to providing you with the highest quality wellness products. We carefully source and manufacture our gummies and herbal blends to ensure they meet strict safety and hygiene standards. Your health and satisfaction are our top priorities.

Due to the consumable nature of our wellness products and in accordance with health and safety regulations, we maintain a strict policy regarding returns once products have been delivered. This is to ensure the integrity and safety of all our products, protecting both you and our community of customers.

We believe in transparency and want you to make informed decisions. Please review product descriptions, ingredients, and usage instructions carefully before placing your order.

While we generally do not accept returns on delivered products, we understand that unforeseen circumstances can occur during transit. We are committed to making things right if you receive a product that does not meet our quality standards.

We will consider a replacement in the following exceptional situations: if your product arrives with visible damage, if the packaging seal is broken or tampered with upon delivery, or if the item received is defective or does not match what you ordered.

To help us process your request efficiently and verify the issue, we require proper documentation. This includes clear photographs of the product, packaging, and any visible damage or defects. Additionally, an unboxing video is highly recommended and may be necessary to validate your claim.

For health and safety reasons, we are unable to accept returns or provide replacements for products that have been opened, partially consumed, or used in any way. This policy is in place to maintain the highest standards of hygiene and product integrity for all our customers.

Additionally, we cannot accommodate requests based on personal taste preferences, individual results, or changes of mind after purchase.

We process and ship orders quickly to ensure you receive your wellness products as soon as possible. Once an order has been dispatched from our facility, it cannot be cancelled or modified. If you need to make changes to your order, please contact us immediately after placing it.

If you have received a damaged or defective product, or if you have any questions about our policy, please contact our customer support team within 24 hours of delivery. We are here to help and will respond to your inquiry as quickly as possible.